Conversational eCommerce and the problems of fulfillment

This episode is also available to watch on YouTube.

Today on the Techpoint Africa Podcast we had Romain Poirot-Lellig, Founder and CEO, Kwik Delivery and Kelvin Umechukwu Co-founder and CEO, Bumpa discuss the eCommerce industry and new developments occurring in the industry.

We also had insightful discussions about the problems that startups encounter in the industry, possible solutions, and the innovative strides prospective startups, vendors, customers, and enthusiasts can look forward to in the future.

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Timestamps

00:00 - Intro
01:30 - Local specifics in e-commerce
02:20 - Shift in business control
03:40 - From DMs to storefronts
07:10 - Kwik's perspective
08:15 - Trust law for e-commerce in France
09:00 - combating obstacles of logistics
10:35 - kwik riders' townhall meeting
11:08 - Keep your rider happy, they do a better job
11:20 - Data problems vis-a-vis rider tracking
14:50 - First of its kind innovation
17:00 - Challenge with offline vendors
18: 20 - Partnership with other apps
19:15 - Educating offline vendors
22:20 - Seamless integration is the key to customer satisfaction
29:30 - Informal marketing into formal market
30:30 - Combating "what I ordered vs what I got"
33:07 - Kwik's approach

Useful links

• Bumpa’s Instagram integration wants to turn your DMs into a storefront
• Kwik launches Kwikstore, an easy-to-use e-commerce solution to help African merchants sell online
• Inside the deep challenges of eCommerce and logistics in Nigeria

This episode was produced by Ogheneruemu Oneyibo and edited by Múyìwá Mátùlúkò

Email us your feedback at podcast@techpoint.africa. Visit www.techpoint.africa for more stories.