Conversational eCommerce and the problems of fulfillment

Episode 114 August 09, 2022 00:35:55
 Conversational eCommerce and the problems of fulfillment
Techpoint Africa Podcast
Conversational eCommerce and the problems of fulfillment

Aug 09 2022 | 00:35:55


Hosted By

Emmanuel Paul Oluwanifemi Kolawole Chimgozirim Nwokoma

Show Notes

This episode is also available to watch on YouTube.

Today on the Techpoint Africa Podcast we had Romain Poirot-Lellig, Founder and CEO, Kwik Delivery and Kelvin Umechukwu Co-founder and CEO, Bumpa discuss the eCommerce industry and new developments occurring in the industry.

We also had insightful discussions about the problems that startups encounter in the industry, possible solutions, and the innovative strides prospective startups, vendors, customers, and enthusiasts can look forward to in the future.

To advertise or promote your brand, visit this link or send an email to


00:00 - Intro
01:30 - Local specifics in e-commerce
02:20 - Shift in business control
03:40 - From DMs to storefronts
07:10 - Kwik's perspective
08:15 - Trust law for e-commerce in France
09:00 - combating obstacles of logistics
10:35 - kwik riders' townhall meeting
11:08 - Keep your rider happy, they do a better job
11:20 - Data problems vis-a-vis rider tracking
14:50 - First of its kind innovation
17:00 - Challenge with offline vendors
18: 20 - Partnership with other apps
19:15 - Educating offline vendors
22:20 - Seamless integration is the key to customer satisfaction
29:30 - Informal marketing into formal market
30:30 - Combating "what I ordered vs what I got"
33:07 - Kwik's approach

Useful links

This episode was produced by Ogheneruemu Oneyibo and edited by Múyìwá Mátùlúkò

Email us your feedback at Visit for more stories.

Other Episodes


June 02, 2022 00:39:14
Episode Cover

An NFT marketplace for creatives

Startups are not the only ones going through changes. Techpoint Africa is too. We’re making changes on our editorial team, revamping some existing series...



March 13, 2020 00:21:30
Episode Cover

Much Ado about Ekocab

Today's episode is supported by Microsoft 4Afrika. Visit to learn more. Read all Techpoint articles referenced on today's episode here. Plugs: Apply...



February 14, 2020 00:22:28
Episode Cover

Pivot or die: Introducing 'CHOP' by Gokada

All Techpoint articles referenced on today's episode here. TechCabal's side of the Gokada CHOP story WeeTracker's damning report about Andela Plugs:...